1. What exactly is Lessons Learned Server?
Lessons Learned Server is a multi-user based product that provides a means of collecting important information pieces which might be easily lost within an organization. It also provides different access methods to query that information later on.

2. When is Lessons Learned Server suitable for my organization?

Answering any of the following questions with a 'yes' makes an organization eligible in utilizing Lessons Learned Server :

1. Is your organization wasting time researching problems that have already been resolved in the past, but got lost somehow?
2. Do you have lots of information bits and pieces floating around and and getting lost frequently?
3. Are you in a hurry for building an effective information base within your organization but have no time for researching those seemingly over-priced complex information management systems?
4. Are you postponing your organization's information demands because you seem not to find an information tool that fits correctly with your organization?
5. Are you delaying the use of an information management tool because - although you know it is essential for your organization - you still believe that such solutions are beyond your organization's budget?
6. Are you feeling discomfortable storing your valuable information in word documents and text files scattered on the different files and folders on your PC and network? Do you have a problem associating important files and documents with information content?
   
7. Do you require a secure information tool that is only accessible by your organization's members?

3. What differentiates Lessons Learned Server from other information tools?
Lessons Learned Server was built on top of three core concepts which are Simplicity, Flexible Structures and a Fast Learning Curve and will continue to grow with the guidance of those core concepts.

Knowledge Management within organizations either failed or proved inefficient due to breaking one of the above concepts...

Complex knowledge systems (as opposed to simplicity) made it tedious on users to comprehend and understand how the system was structured, also the slow learning curve made a high retention rate within busy organization members to utilize such systems.

Rigid Structures (as opposed to Flexible Structures) provided great advantages when meeting the exact requirements of an organization, but this exact case was hardly met, creating a desire within the organization to customize the structure to meet its own needs. This either meant replacing the current system or spending extra customization and support costs. With flexible structures, the freedom of organizing information makes the system malleable to almost any organizational structure.

Slow learning curves (as opposed to Fast learning curves) within knowledge systems created discomfort for pragmatists to pursue using such systems, and eventually made them decline from using them while paying the invaluable cost of losing knowledge.

4. In brief, how is information structured within Lessons Learned Server?

1. Once Lessons Learned Server is installed, to start entering information an administrator should create an Information Profile. An information profile is accessed using a username/password combination initially assigned by the administrator and is identified by other profiles using its Display Name.
2. An information profile holds information related to a member, a project, a research topic, a department or any other informative entity within that organization.
3. An information profile is divided into a public section and a private section. Private information is only accessible within the owner of that profile, while Public information is accessible and searchable to all other profiles on the system.
4. An information profile is structured as a hierarchy of nodes. A single node in this information hierarchy is called an information item.
5. An information item is an editable piece of information that allows the owner of that item to layout content, attach documents, place images, links or any other content within that information item.
6. An information item appears as a single node within an information hierarchy and the content within that item is displayed when the node is clicked on.
7. The information hierarchy is a flexible structure that allows items to be inserted, moved, deleted and renamed easily within that hierarchy.

5. What languages does Lessons Learned Server support?
Currently, the user interface is implemented in US English and all search indexes are stemmed through a US English stemmer. However, information items can be entered into the system with any UTF-8 compliant language including Arabic, Chinese, English, French, German, Italian, Maori, Spanish and Swedish.

7. What computer usage level would Lessons Learned Server users need?
An average computer user with exposure to a popular word processing application and an internet browser will feel fully comfortable using Lessons Learned Server within a very short period of time.

8. What are the system requirements for using Lessons Learned Server?